Terms of Service

1.Definitions and scope

1. 1.1

   In these Terms, “we”, “us” and “the service” mean KeepWorlds (the domain keepworlds.com) and its operator, 四川天府新区成都片区万安空岛灵境信息技术服务工作室, an individually-owned business registered in the mainland of the People's Republic of China. “You” means the individual who registers an account or uses the service.

2. 1.2

   “The service” means hosting and operation of dedicated game servers: creating and running the game server process for the plan you bought, giving you the credentials to connect, taking automatic backups, applying game updates, and handling renewal and expiry.

3. 1.3

   “Connection credentials” means the information used to join your game world — normally a server address, a port, and a server password.

4. 1.4

   These Terms apply to every page and feature of the site. The Privacy Policy forms part of them; where personal data is concerned, the Privacy Policy governs.

5. 1.5

   You must have the legal capacity to enter into this agreement. If you are a minor under the law where you live, you may use the service only with the consent of a parent or guardian.

2.Accounts and security

1. 2.1

   Registration requires an email address you can actually receive mail at, and email verification. Keep your account details accurate and up to date.

2. 2.2

   Your account is for you. Don't lend, share, transfer, or sell it. Anything done with your email and password is treated as done by you unless you can show otherwise.

3. 2.3

   Losses caused by your own password being exposed, your mailbox being taken over, or someone else using your device are yours to bear. If you notice anything unusual, change your password immediately and contact us.

4. 2.4

   Don't register accounts in bulk, or use false identities or automated scripts to register accounts in order to obtain discounts, trials, or refund eligibility.

5. 2.5

   You can close your account at any time through a support ticket or by emailing [email protected]. Closing an account ends all active services and does not on its own refund what you have paid (except where the Refund Policy chapter applies). Data is handled according to that chapter and the Privacy Policy.

3.What the service covers, and where it stops

This chapter defines exactly what you are buying. Please read it in full — it is also what separates this service from renting a server.

1. 3.1

   We provide hosting and operation of a game server process. We deploy, start, monitor, update, and back up the official dedicated server software for the game you chose, on computing resources we own or buy, and give you the credentials needed to play.

2. 3.2

   What you get is the ability to play on the server those credentials point at — not the computing resource itself. The service does not include, and will not be made to include, any control over the host running that game process. Specifically, it does not include:

   • SSH, remote desktop, or any other command-line or graphical login to the host
   • root or administrator accounts, or control over the host firewall and network policy
   • installing, deploying, or running any program on the host other than the game server
   • read or write access to the file system outside the game save and configuration directories
3. 3.3

   What you pay is a technical service fee for the hosting and operation described above. It is not rent, sublease, or resale of servers, bandwidth, IP addresses, or any other computing resource.

4. 3.4

   Each order runs its own game instance; your world does not share computing resources with other customers. Specific capacity commitments, such as how many players can be online at once, are as stated on the plan you bought.

5. 3.5

   What you can configure is whatever the Console actually exposes — normally the server name, server password, player limit, and some gameplay settings. Options that are not exposed are not part of what we promise.

6. 3.6

   The game itself is provided by its developer or publisher. We do not sell the game, and we make no promises about the game's own features, stability, or future updates. If an official update, the end of dedicated-server distribution, or a change to the game's EULA makes the service impossible to continue, the Availability, maintenance and force majeure chapter applies.

4.Orders, pricing and payment

1. 4.1

   The price shown on a plan is the price for that plan over the term shown, and it excludes tax. Tax is calculated at checkout based on where you are and added to that price. The total confirmed at checkout is what applies.

2. 4.2

   Your purchase is sold to you by Paddle, which acts as merchant of record: Paddle.com Market Limited (registered in England and Wales) for buyers outside the United States and Canada, Paddle.com Inc. for buyers in the United States, and Paddle.com (Canada) Ltd for buyers in Canada. Paddle is the seller on the transaction — it takes the payment, issues your receipt or invoice, and calculates and collects any VAT, GST or sales tax that is due. The hosting service itself is provided by us under these Terms.

3. 4.3

   Two sets of terms therefore apply, to different things. Paddle's buyer terms govern the sale: payment, tax, invoicing, chargebacks, and any cancellation or withdrawal right you have as a purchaser. These Terms govern the service: what we run for you, what we promise about it, and how your data is handled. Where the two genuinely conflict, Paddle's buyer terms govern the sale and these Terms govern the service.

4. 4.4

   A payment counts as successful when we receive confirmation from Paddle. If money leaves your account but the order does not update, contact us and also contact Paddle using the link on your receipt — we can see the order, Paddle can see the payment.

5. 4.5

   Once payment succeeds, the instance is created and the game process started automatically — usually within a few minutes. You can watch the progress on the order page, and the connection credentials are emailed to your registered address when it completes.

6. 4.6

   If setup fails (the order shows Setup failed) we are alerted and will step in as soon as we can. You can also contact support directly to ask for a retry or a refund; a refund in this case does not count against the no-questions-asked refunds described in the Refund Policy chapter.

7. 4.7

   We may change plan pricing and specifications. Changes apply only to new orders and renewals placed after the change, and never to the current term of an order already in effect.

8. 4.8

   Promotions, coupons, and limited-time campaigns may carry extra conditions, as stated on the campaign itself. Where a campaign's own terms conflict with these Terms, the campaign's terms govern that campaign.

5.Renewal, expiry and data retention

1. 5.1

   The service is billed for the term stated on the order. We remind you by email and in the Console before it expires, but those reminders are a courtesy — renewing on time is your responsibility.

2. 5.2

   If the term ends without renewal, the instance is suspended and the connection credentials stop working. The save stays on the instance for 7 days after that, and the cloud backup is kept for a further 30 days from expiry.

3. 5.3

   Renew within those retention windows and the save is restored from backup so you can carry on. After they pass, the save is permanently deleted and cannot be recovered.

4. 5.4

   Renewal does not guarantee the same instance or the same server address. If we need to move you to a different instance, we migrate your save through the backup system and update the credentials in the Console.

5. 5.5

   You can stop renewing at any time. Stopping is not the same as a refund — money already paid for the current term is handled under the Refund Policy chapter.

6.Refund Policy

This chapter is the complete statement of the refunds we offer. It sits on top of your statutory rights and of Paddle's own refund rules — the first clause explains how they fit together. The descriptions in the help center and on the home page are readable summaries; where they differ from this chapter, this chapter governs.

1. 6.1

   Your statutory rights come first, and so do Paddle's. Depending on where you live, the law may give you a period in which you can cancel a purchase and get your money back — for example 14 days for consumers in the EEA, the United Kingdom and Switzerland, and 7 days for consumers in South Korea. Paddle is the seller, and it applies those rights and its own refund rules to your transaction. Nothing in this chapter reduces any of that: where a statutory right or Paddle's policy gives you more than we promise below, the more favourable one applies, and you do not need our agreement to use it.

2. 6.2

   Because your server starts as soon as you pay, you are asking us to begin performing straight away. If you then exercise a statutory right to cancel, the law may let us keep an amount in proportion to the part of the term already provided, and the rest is refunded.

3. 6.3

   On top of those rights we offer a no-questions-asked refund: within 24 hours of your server going live (the order reaching Running), you can ask for a full refund without giving a reason. The 24 hours run from the moment the server goes live, not from the moment you paid.

4. 6.4

   One no-questions-asked refund per account per calendar month. The month is the calendar month in which you submit the request, not a rolling 30 days. A second or later request in the same calendar month does not qualify.

5. 6.5

   After the 24-hour window closes or the monthly limit is used up, the service is in principle non-refundable — always subject to the statutory rights and to Paddle's rules described at the start of this chapter. If you have good reason — for example the service being unusable for a long period because of something on our side — open a ticket explaining it and we will consider a refund of the remaining value after deducting the time already used.

6. 6.6

   The no-questions-asked refund does not apply to:

   • orders whose service was suspended or terminated for breach of these Terms
   • problems confirmed through support to have been caused by your own actions, such as deleting a save or misconfiguring the server yourself
   • orders obtained through a limited-time discount, giveaway, or bundle, unless the campaign says otherwise
   • a second refund request for an order that has already been refunded
7. 6.7

   Refunds for failed setup are not limited by the 24-hour window or the monthly cap, and do not count against your no-questions-asked refunds.

8. 6.8

   When an order paid with a coupon is refunded, the refund is calculated on what you actually paid — the discounted amount — and the coupon that was used is not returned. If the refund is due to something on our side, open a ticket and we can reissue it.

9. 6.9

   Refunds are paid out by Paddle, because Paddle took the payment. They always go back to the account you paid from and, where the law allows it, may be net of fees charged on the transaction. We normally submit a refund within 1–3 business days; how long it then takes to arrive is up to Paddle and your bank.

10. 6.10

    Once a refund completes, the corresponding instance is stopped and reclaimed, and the game saves and backups on it are deleted. If you want to keep the save, export it before you request the refund.

11. 6.11

    How to ask: open a ticket from the order page in the Console with your order number and a description of the problem, or email [email protected]. You can also ask Paddle directly using the link on your receipt — that is the right route when you are exercising a statutory right to cancel.

7.Acceptable use

Because the service gives you no control over the host, there is only so much you can do with it — so this chapter is correspondingly narrow.

1. 7.1

   Don't use your connection credentials or your game world for anything unlawful under the laws that apply to you or to us.

2. 7.2

   Don't do any of the following in your game world or by means of this service:

   • distribute, store, or share unlawful, infringing, sexual, gambling-related, violent, or terrorist material, or anything else prohibited by applicable law
   • use the service to attack, scan, brute-force, or otherwise gain unauthorized access to any third-party system
   • use in-game features or third-party tools to harass or defraud us or other users, or to cause them financial loss
   • upload or load mods, maps, assets, or saves that infringe someone else's copyright
   • attempt to get past the service boundary set out in these Terms, including trying to obtain control over the host, reach files outside the game save directories, or escalate privileges through a vulnerability
3. 7.3

   Don't resell, redistribute, or otherwise offer the service to third parties as a service of your own. Sharing the connection credentials with friends you play with is ordinary use and is not covered by this restriction.

4. 7.4

   Don't use the game server to run anything that breaches the game developer's EULA — including private servers, cheat services, or commercial worlds that sell in-game resources for profit.

5. 7.5

   Don't take up our resources by abnormal means, including calling our APIs at high frequency through automation, repeatedly creating and cancelling orders, or abusing the refund and trial rules.

6. 7.6

   We do not routinely inspect what happens inside your game world. But on receiving a valid complaint, a lawful request from an authority, or clear signs of a breach, we may carry out the checks needed and act under the Breach and account action chapter.

8.Backups and responsibility for data

1. 8.1

   We take scheduled automatic backups of your game save on the policy set for each game, and offer restores in the Console. The frequency and how many are kept are as shown in the Console.

2. 8.2

   Automatic backups reduce risk; they are not a guarantee that data will never be lost. For a save you care about, export a copy yourself before making large changes.

3. 8.3

   Restoring overwrites the current save with the backup you chose, and what was overwritten cannot be recovered. Progress lost through a restore you started yourself is yours to bear.

4. 8.4

   A save corrupted or made incompatible by a bug in the game, by mods you installed, or by an official game update is not a defect in our service. We will help you try to restore from backup, but we can't promise a result.

9.Availability, maintenance and force majeure

1. 9.1

   We make commercially reasonable efforts to keep the service available, but we don't promise it will be uninterrupted or error-free. Network quality also depends on your own connection, your ISP's routing, and the game client — none of which we control.

2. 9.2

   We may need to interrupt the service to fix defects, apply game updates, or upgrade infrastructure. Planned maintenance is scheduled for quiet hours and announced in advance where we can; emergency maintenance may not be.

3. 9.3

   Official game updates may require restarting the server, and some updates make older saves or older clients incompatible. Those interruptions come from the game's publisher; we will adapt as quickly as we can but do not take on liability for them.

4. 9.4

   We are not liable for failing to provide the service where that failure is caused by force majeure or events outside our reasonable control — natural disaster, epidemic, war, power or network outage, an upstream cloud provider's failure, a lawful order from an authority, or the game developer ceasing to distribute the dedicated server. We will tell you promptly and help limit the damage.

5. 9.5

   If such an event means the service cannot continue for a long period, we will refund the portion of what you paid that corresponds to the unused part of your term.

10.Intellectual property and third-party rights

1. 10.1

   The site's design, code, copy, and marks — including the brand name and domain — belong to the operator of this service, and may not be copied, adapted, or used commercially without written permission.

2. 10.2

   Game names, trademarks, and related artwork belong to their respective owners. We are neither affiliated with nor authorized by them, and refer to them only to identify the games we host.

3. 10.3

   Your game saves are yours. We process save data only as far as providing the service requires — running it, backing it up, migrating it, and restoring it when you ask — and for nothing else.

4. 10.4

   If you believe something on this site infringes your rights, contact us as set out in the Contact us chapter with proof of ownership and a description of the infringement, and we will deal with it promptly.

11.Breach and account action

1. 11.1

   If you breach these Terms we may, depending on how serious it is, do one or more of the following: require you to fix it within a set time, issue a warning, suspend the service, or terminate the service and close the account.

2. 11.2

   Where a breach is plainly unlawful, is actively making the damage worse, or where an authority requires it, we may suspend the service without notice and tell you as soon as we can afterwards.

3. 11.3

   Where service is suspended or terminated because you breached these Terms, fees already paid are not refunded, and you are responsible for losses caused to us or to third parties.

4. 11.4

   If you think we got it wrong, appeal through a support ticket with an explanation and we will look again.

12.Limitation of liability

1. 12.1

   To the maximum extent the law allows, and except as the last two clauses of this chapter provide, our total liability in connection with the service is limited to the amount you actually paid for the order the dispute concerns.

2. 12.2

   To the same extent, we are not liable for indirect loss, lost profit, lost goodwill, or the value of game progress or virtual items.

3. 12.3

   Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law — including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for loss caused by our willful misconduct or gross negligence.

4. 12.4

   If you are a consumer, the limits in this chapter apply only as far as the law of the country where you live allows them to. Where that law forbids a limit of this kind, or sets a floor below which liability cannot be capped, the limit does not apply to you to that extent, and your statutory remedies for a service that is not as described are unaffected.

13.Changes to these Terms

1. 13.1

   We may revise these Terms as the business or the law changes. Revisions are published on this page, and the version number and effective date at the top are updated with them.

2. 13.2

   Where a revision materially affects your rights or obligations, we will tell you separately — in the Console or by email — before it takes effect.

3. 13.3

   Continuing to use the service after a revision takes effect means you accept it. If you don't, stop using the service and contact us under the Refund Policy chapter.

14.Governing law and disputes

1. 14.1

   These Terms, and any dispute about them or about the service, are governed by the laws of the mainland of the People's Republic of China, where 四川天府新区成都片区万安空岛灵境信息技术服务工作室 is established, without regard to its conflict-of-laws rules. If you are a consumer, that choice does not deprive you of the protection given to you by rules that cannot be departed from by agreement under the law of the country where you habitually live.

2. 14.2

   The sale of your order is a separate contract with Paddle, governed by Paddle's buyer terms and by the law they state — see Orders, pricing and payment. This chapter is about the service; it changes nothing about the sale.

3. 14.3

   If a dispute arises, we should first try to settle it by talking — open a ticket or email us, and we will engage with you. If that doesn't work, either of us may go to court, and jurisdiction is not exclusive: you may bring proceedings before the courts with jurisdiction where 四川天府新区成都片区万安空岛灵境信息技术服务工作室 is established or, if you are a consumer, before the courts of the country where you live. We will bring a claim against a consumer only before the courts of the country where that consumer lives.

4. 14.4

   These Terms are written in English, and the English version is the one with legal effect. Translations into other languages are provided so you can read them in your own language; where a translation differs from the English version, the English version governs.

5. 14.5

   If any part of these Terms is held invalid or unenforceable, the rest remains in force.

15.Contact us

1. 15.1

   For questions, comments, or complaints about these Terms: open a support ticket in the Console, or email [email protected].

2. 15.2

   The operator of this service is 四川天府新区成都片区万安空岛灵境信息技术服务工作室, registered at 四川省成都市天府新区万福寺路636号 / No. 636 Wanfusi Road, Tianfu New Area, Chengdu, Sichuan 610213.

3. 15.3

   We reply as quickly as we can, and always respond to a ticket for the first time within 48 hours.